Enabling Mixed Content
Users may occasionally be unable to view content linked externally from Brightspace receiving an error message or receiving a page that is blank or seems to be incomplete.
Mozilla Firefox
Viewing certain types of embedded content and some external links from Brightspace will prompt an alert icon (lock) in the address bar which, when moused over, provides a warning that the page contains insecure content. Below is a brief explanation of the lock icons that block insecure elements from loading within the browser. Follow the "Unblock mixed content" steps to allow the content to display:
No mixed content: secure
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: You’ll see a gray padlock when you are on a fully secure (HTTPS) page. To see if Firefox has blocked parts of the page that are not secure, click the gray padlock. For more information, see the section below.
Mixed content is not blocked: not secure
: If you see a padlock with a red line over it, the page contains mixed active content and Firefox is not blocking insecure elements. That page is open to eavesdropping and attacks where your personal data from the site could be stolen. Unless you’ve unblocked mixed content using the instructions in the next section, you shouldn’t see this icon on a secure (HTTPS) website. Note: A padlock with a red line is also shown on unencrypted (HTTP or FTP) websites.
: A gray padlock with an orange or yellow triangle indicates that Firefox is not blocking insecure passive content, such as images. By default, Firefox does not block mixed passive content; you will simply see a warning that the page isn't fully secure. Attackers may be able to manipulate parts of the page like displaying misleading or inappropriate content, but they should not be able to steal your personal data from the site.
Unblock mixed content
Unblocking insecure elements is not recommended but can be done, if necessary:
- Click the lock icon in the address bar.
- Click the arrow on the Control Center:
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- Click Disable protection for now.
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To enable protection, follow the preceding steps and click Enable protection.
(Note: Information above from: https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox)
Google Chrome
Viewing certain types of embedded content and some external links from Brightpace will prompt an alert icon in the address bar which, when moused over, provides a warning that the page contains insecure content. Use the following steps to allow the content to display:
- Click the alert shield icon in the address bar.
- In the icon dialog box, click Load anyway.
- The site will reload.
- Upon returning to the page or link in question, the content will now be visible.