SUNY Faculty - Teaching in Brightspace? Check out Faculty resource guides created by SUNY Center of Professional Development to help you! Must be signed in with your SUNY campus login information to access. In addition, please click on recorded training sessions or sign up for training at

The SUNY Online Support Services Help Desk provides End User customer service and technical support for Brightspace and Blackboard Learning Management Systems (LMS) for the majority of the 64 SUNY colleges and universities across New York State.
The Help Desk also provides support to faculty interested in Open Education Resources (OER). You may also contact us if you are a school using Student Conduct Institute (SCI) services and have an account or password issue. Please use the links below to submit a request.Thank you.

Please check out for a variety of online learning resources for students, faculty, and campus staff.


Support Hours

Monday through Friday 7:00 am to 12:00 am midnight (Eastern Time)
Saturday 10:00 am to 6:00 pm (starting Oct 29 until further notice)
Sunday 10:00 am to 9:00 pm (Eastern Time)


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