Attention:  The SUNY Online Help Desk will be closed on Saturday July 4th.  Requests received that day will be responded to during Help Desk hours on Sunday July 5th.  Have a safe holiday weekend!

The SUNY Online Support Services Help Desk provides primary support for Blackboard sites for more than half of the 64 SUNY colleges and universities across New York State.
The Help Desk also provides support to faculty interested in Open Education Resources.  Please use the links on this page to submit a request.

Please check out https://online.suny.edu/covid19/ for a variety of resources for students, faculty, and staff especially if you are new to the online environment.  This site is been updated regularly so please check back for new information and self-help materials.

 

 

Support Hours

Monday through Friday 7:00 am to 12:00 am midnight (Eastern Time)
Saturday 10:00 am to 5:00 pm (Eastern Time)
Sunday 1:00 pm to 9:00 pm (Eastern Time)

 

Self Service Help

Our Knowledge Base includes answers to some of the Help Desk's most commonly asked questions.

SUNY Online Support Knowledge Base
Common Technical Solutions
Blackboard Help
Blackboard YouTube Channel
Open SUNY Navigator