The SUNY Online Support Services Help Desk provides customer service and technical support for the Brightspace Learning Management System (LMS) for many of the 64 SUNY colleges and universities. The Help Desk also provides support to faculty interested in Open Education Resources (OER) or if you are with any college using Student Conduct Institute (SCI) services. Please use the links below to submit a request.Thank you.

SUNY Faculty - Teaching in Brightspace? Check out Faculty resource guides https://dle.suny.edu/faculty-resource-guides/ created by SUNY Center of Professional Development (CPD) to help you! In addition, please click on recorded training sessions or sign up for training at https://dle.suny.edu/training/


Please check out https://online.suny.edu/ for a variety of online learning resources for students, faculty, and campus staff.
 

Support Hours

Monday through Friday 7:00 am to 12:00 am midnight (Eastern Time)
Saturday 10:00 am to 6:00 pm (Eastern Time)
Sunday 10:00 am to 9:00 pm (Eastern Time)
Phone: Toll - Free (United States and Canada) 1-844-673-6786
Phone : Direct 1-518-320-1300

Global ID

When to Use System Admin Global ID Support: Please direct all Global ID support requests to the System Admin Global ID Support TD ticketing system for the following issues:

  • Any Global ID API errors: Include correlation ID, last name, first initial, and DOB year.
  • Inability to find/create a Global ID: Include correlation ID, last name, first initial, former last name, and DOB year.
  • Name/record information updates: Include correlation ID, Global ID, and the necessary changes. If no Global ID is available, provide last name, first initial, and DOB year.

All Global ID support/issues/concerns only: Submit ticket at Global ID Support TD (sunysystem.teamdynamix.com/TDClient/277/Portal/Requests/ServiceDet?ID=7910)

         Support for items related to the Global IDs, the university-wide SUNY identification number system.