SUNY Faculty and Student Knowledge Bases

  A | B | C | D | E | F | G | H | J | M | N | O | P | R | S | T | U | W

 

A

Adirondack Community College

Student Guide to Brightspace: https://www.sunyacc.edu/brightspace/student-guide

Albany, University at

Blackboard Knowledge Base: https://wiki.albany.edu/display/public/askit/Blackboard+Help
Brightspace Knowledge Base: https://wiki.albany.edu/display/public/askit/Brightspace

Alfred State College

No Public Knowledge Base

Alfred University, NYS College of Ceramics at

Knowledge Base: https://my.alfred.edu/information-technology-services/instructional-support/canvas.cfm

 

B

Binghamton University

Campus Knowledge Base: https://binghamton.teamdynamix.com/TDClient/45/Portal/Home/

Brockport, State University College at

Campus Knowledge Base: https://brockport.teamdynamix.com/TDClient/1842/Portal/KB/

Broome Community College

Student Brightspace Knowledge Base: https://www3.sunybroome.edu/online/students/brightspace-at-suny-broome-students/

Buffalo, University at

Blackboard Knowledge Base: https://ubccr.freshdesk.com/support/home
Brightspace Knowledge Base: https://www.buffalo.edu/lms.html
Service Guides: https://docs.ccr.buffalo.edu/en/latest/

Buffalo State College

General Knowledge Base: https://buffalostate.teamdynamix.com/TDClient/2003/Portal/KB/
Brightspace Knowledge Base: https://buffalostate.teamdynamix.com/TDClient/2003/Portal/KB/?CategoryID=22926

 

C

Canton, College of Technology at

Student Knowledge Base: https://www.canton.edu/ol/current.html
Faculty Knowledge Base: https://www.canton.edu/ol/faculty.html
Blackboard Hardware/Software Requirements: https://www.canton.edu/ol/tech.html

Cayuga Community College

No Public Knowledge Base

Clinton Community College

No Public Knowledge Base

Cobleskill, College of Agriculture & Technology at

No Public Knowledge Base

Cornell University, NYS Colleges at

Knowledge Base: https://it.cornell.edu/comm-doc/documentation-and-knowledge-management

Corning Community College

No Public Knowledge Base

Cortland, State University College at

Knowledge Base: https://cortland.teamdynamix.com/TDClient/2298/Portal/KB/
Brightspace: https://cortland.teamdynamix.com/TDClient/2298/Portal/KB/?CategoryID=22899

CUNY

CUNY Blackboard Knowledge Base: https://www.cuny.edu/about/administration/offices/cis/core-functions/cuny-blackboard/
CUNY Blackboard user guides: https://www.cuny.edu/about/administration/offices/cis/core-functions/cuny-blackboard/user-guides/

 

D

Delhi, College of Technology at

Knowledge Base: https://confluence.delhi.edu/display/TUTS/Training+and+Help+Online

Downstate Medical Center

Knowledge Base: https://guides.downstate.edu/sb.php
Brightspace Knowledge Base: https://guides.downstate.edu/d2l

Dutchess Community College

No Public Knowledge Base

 

E

Empire State University

Knowledge Base (requires login): https://esc.service-now.com/$knowledge.do

Environmental Science & Forestry, College of

Syracuse University Knowledge Base: https://answers.syr.edu/
Contact Syracuse University for knowledge base support using the contact information at the bottom of the page.

Erie Community College

Knowledge Base: https://ecc.teamdynamix.com/TDClient/2842/Portal/KB/

 

F

Farmingdale State College

No Public Knowledge Base

Fashion Institute of Technology

Knowledge Base: https://it.fitnyc.edu/self-service/
Faculty Collaborate Documentation: https://docs.google.com/document/d/1CdhwM8pHu7-IX6bRyG586NTwts21GtiuO0AElIWMsHU/edit
Faculty VoiceThread Documentation: https://docs.google.com/document/d/10xuKKifMjAnHoksvMW8HUMSlJ647y_bRBsbnIcm59TE/edit

Finger Lakes Community College

No Public Knowledge Base

Fredonia, State University College at

Knowledge Base: https://fredonia-edu.atlassian.net/wiki/spaces/AN/overview

Fulton-Montgomery Community College

Student Knowledge Base: http://portal_embeds.fmcc.edu/tutorials/student_tutorials/
Student Resources: http://myfm.fmcc.edu/

 

G

Genesee Community College

No Public Knowledge Base

Geneseo, State University College at

Solutions Database (requires login): https://jira.geneseo.edu/servicedesk/customer/portal/2/user/login?destination=portal%2F2

 

H

Herkimer County Community College

No Public Knowledge Base

Hudson Valley Community College

Student Knowledge Base: https://docs.hvcc.edu/dl/?page_id=9438
Faculty Knowledge Base: https://docs.hvcc.edu/dl/?page_id=9681

 

J

Jamestown Community College

Knowledge Base: https://www.sunyjcc.edu/support/technology/brightspace

Jefferson Community College

Knowledge Base: https://sunyjefferson.edu/academics/support-services/institutional-technology/

 

M

Maritime College

Blackboard Knowledge Base: http://sunymaritime.libanswers.com/blackboard/

Mohawk Valley Community College

No Public Knowledge Base

Monroe Community College

Knowledge Base: https://sites.monroecc.edu/brightspace/page-heading/october-2021/
Student Resources: https://sites.monroecc.edu/brightspace/page-heading/students/

Morrisville State College

No Public Knowledge Base

 

N

Nassau Community College

No Public Knowledge Base

New Paltz, State University College at

Blackboard Knowledge Base: https://newpaltz.teamdynamix.com/TDClient/1905/Portal/KB/?CategoryID=4058
Brightspace Knowledge Base: https://newpaltz.teamdynamix.com/TDClient/1905/Portal/KB/?CategoryID=22455

Niagara County Community College

No Public Knowledge Base

North Country Community College

No Public Knowledge Base

 

O

Old Westbury, State University College at

Knowledge Base: https://www.oldwestbury.edu/it/faq

Oneonta, State University College at

Knowledge Base (requires login): https://oneonta.service-now.com

Onondaga Community College

Student Knowledge Base: https://www.sunyocc.edu/helpdesk/student-computing-info

Optometry, College of

No Public Knowledge Base

Orange County Community College

Knowledge Base: https://itservice.sunyorange.edu/sims/helpcenter/common/layout/SelfHelpHome.seam?inst_name=sunyorange

Oswego, State University College at

Student Knowledge Base: https://www.oswego.edu/cts/student-resources
Faculty Knowledge Base: https://www.oswego.edu/cts/faculty-and-staff-resources

 

P

Plattsburgh, State University College at

Faculty Knowledge Base: https://www.plattsburgh.edu/academics/resources/online-learning/faculty-resources.html

Potsdam, State University College at

Knowledge Base: https://www.potsdam.edu/faculty/center-creative-instruction/howdoi

Purchase, State University College at

Faculty Knowledge Base: https://www.purchase.edu/teaching-learning-and-technology-center/brightspace/

 

R

Rockland Community College

Knowledge Base: https://rccelearning.freshdesk.com/support/solutions

 

S

Schenectady County Community College

Student Knowledge Base: https://sunysccc.edu/Academics/Online-Learning/Student-Resources/Brightspace-Resources.html

Stony Brook University

Blackboard Knowledge Base: https://it.stonybrook.edu/services/blackboard
Information about Brightspace: https://it.stonybrook.edu/services/brightspace

Suffolk County Community College

Student Knowledge Base: https://www.sunysuffolk.edu/explore-academics/online-education/brightspace-students/index.jsp
Faculty Knowledge Base: https://www.sunysuffolk.edu/explore-academics/online-education/brightspace/index.jsp

SUNY Sullivan

Knowledge Base: https://sunysullivan.edu/distance-online-learning/

SUNY Polytechnic Institute

Getting Started (resetting a password and Blackboard training): https://sunypoly.edu/its/getting-started.html
Videos on Collaborate and other third-party tools: https://sunypoly.edu/academics/online-learning/instructional-tech/workshops.html
ADA Compliance: https://sunypoly.edu/academics/online-learning/office-of-distance-learning/ADA-Compliance.html

 

T

Tompkins Cortland Community College

Brightspace Faculty Resources: https://www.tompkinscortland.edu/academics/brightspace-use-collegenow

 

U

Ulster County Community College

Knowledge Base (requires login): https://sites.google.com/a/sunyulster.edu/answers2/

Upstate Medical University

No Public Knowledge Base

 

W

Westchester Community College

Student Brightspace FAQs: https://www.sunywcc.edu/academics/online-education/frequently-asked-questions-faqs/
Faculty Brightspace Knowledge Base: https://www.sunywcc.edu/academics/online-education/brightspace-tutorials-for-faculty/