Enable Cookies in Browser

Enable Cookies in Browser

Online students and faculty may find that when logging into their courses, the SUNY Online Support Browser Compatibility area alerts them to adjust their browser cookie settings. This must be done to allow account sessions to function correctly. The following browser-specific directions will illustrate how to adjust these settings.

Google Chrome

To add the site, enter the web address.

• To create an exception for an entire domain, insert [*.] before the domain name. For example, [*.]google.com will match drive.google.com and calendar.google.com.
• You can also put an IP address or a web address that doesn’t start with http://.

1. 1. If the instructor uses Blackboard Collaborate Ultra in the course, check the “Including third-party cookies on this site.”
   2. Select Add.
   3. Close the Settings tab.
   4. To confirm changes, return to the Blackboard page containing the SUNY Online Browser Compatibility box and click the reload button  that sits to the left of the browser’s URL web address bar.
   5. If the setting still has not updated, restarting the browser, or device, may be necessary.

Mozilla Firefox

1. 1. Click the “Open Application Menu” button (in top right corner of the browser)    and select     .
   2. Select the   panel.
      
   3. • • •  is the default setting, and all cookies are enabled.
          • If  is selected, choose either   or switch to .
          • If  is selected, either uncheck Cookies (allows all cookies) or select the setting to only block Cross-site tracking cookies – includes social media cookies.
   4. 3. Close the page and changes will be saved.
      4. To confirm changes, return to the Blackboard page containing the SUNY Online Browser Compatibility box and click the reload button  that sits to the right of the browser’s back button.

   5.  

      Check if site is blocked from setting cookies:

   6. 1. Click the menu button    and select     .
      2. Select the   panel and scroll down to the Cookies and Site Data section.
         
      3. 3. Click  .
         4. If the site you are trying to access is listed, click on its entry then  .
         5. Close the page and changes will be saved.
         6. To confirm changes, return to the Blackboard page containing the SUNY Online Browser Compatibility box and click the reload button  that sits to the left of the browser’s URL web address bar.
         7. If the setting still has not updated, restarting the browser, or device, may be necessary.

      4. ---

          

         Safari

         In the Safari app, choose Safari > Preferences > Privacy, then to always allow cookies, deselect “Block all cookies.”
         

         To confirm changes, return to the Blackboard page containing the SUNY Online Browser Compatibility box and click the reload button 

         If the setting still has not updated, restarting the browser, or device, may be necessary.

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         Edge

      5. 1. 1. Select “Settings and more”   menu (in top right corner of the browser) > Settings
            2. Under Settings, choose Cookies and site permissions > Manage and delete cookies and site data
            3. Turn on “Allow sites to save and read cookie data (recommended)” to unblock cookies
               
            4. 4. Close the page and changes will be saved.
               5. To confirm changes, return to the Blackboard page containing the SUNY Online Browser Compatibility box and click the reload button  that sits to the left of the browser’s URL web address bar.
               6. If the setting still has not updated, restarting the browser, or device, may be necessary.

                  Internet Explorer

                  NOTE:  Support for IE 11 is being phased out by Microsoft.
                  Current versions of Blackboard are no longer supporting IE.

If you need further assistance or have additional questions please contact:
SUNY Online Support Services Help Desk
1-844-673-6786 or 518-320-1300 | sunyonlinehelp@suny.edu